Refund Policy

EXCHANGE & REFUND POLICIES

• All Exchange requests need to be sent by email to matrixshowroom@uae.johnsonfitness.com & will be subject to review and approval.
• The exchange would be applicable considering the item is in original packing and uninstalled. Shipping fee of AED 300 & AED pull-out charge of AED 500 will be charged in this case.
• After the equipment is delivered, installed, and tested by the JHT team, exchange will not be applicable.
• Order once placed, cannot be canceled.
• Return request to be made by sending an email within 7 days from the delivery of the product.

A) If the equipment received has a manufacturing defect/damage

You are requested to inform the JHT team within 72 Hours (3 Days) of receiving the equipment through email.

• The team will send a team for inspection of the defect.
• Only return in case of a defect. No refund.
• The team will bear the re-shipping and repackaging fees.

B) Refund of the item

Refund is not supported by the company’s policy & would be applicable only in cases subject to approval

C) Refund process duration

• In case a refund was approved and processed the amount will be refunded within 2-3 weeks in the original payment mode.
• Refunds will be done only through the Original Mode of Payment.