Shipping Policy

  • Shipping and Installation would be free to all emirates of UAE.
  • UAE shipping only. International transactions and shipping not supported.
  • The shipping company will contact you a few days prior to delivery.
  • Delivery & Installation is performed during business hours, 9am-6pm Sunday-Thursday.
  • Emirates ID Copy of the receiver & signature on the acknowledgement document is required at the time of delivery.
  • You will receive an email confirmation by email & SMS regarding the payment.
  • Please note any visible damage to the packaging on the delivery receipt if applicable.
  • Shipping time can range between 4-5 working days. Due to COVID-19 restrictions, there would be delay in shipping to Abu Dhabi.
  • All products sold through the will be shipped directly from Johnson
    Health Tech UAE LLC.
  • If you change the shipping address after your order has been processed, you are responsible for any additional shipping costs of AED 300 that apply.
  • If you cancel the order after the unit has been shipped from Johnson
    Health Tech UAE LLC office- or even in case of exchange of a product. Shipping charge of AED 300 will apply.
  • Delay to fulfill agreed delivery and installation during public holidays, will be communicated prior by JHT team to the customer.
  • If customer cannot be reached or does not contact the shipping company back within 3 attempts of initial contact. At which point Johnson Health Tech UAE LLC will determine the unit undeliverable


Conditions Apply

1.) *** Please allow extra time for shipping during public holidays. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.

2.) *** Standard Inside delivery will be performed by placing the item in the garage or over the threshold of the first available ground level door of the house and will not include room of choice or any steps. The driver must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach. will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

3.) Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

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