Exchange & Refund Policies
- All Exchange requests need to be sent by email to firstname.lastname@example.org & will be subject to review and approval.
- Exchange would be applicable considering the item is in original packing and uninstalled. Shipping fee of AED 300 & AED pull out charge of AED 500 will be charged in this case.
- After the equipment is delivered, installed, and tested by the JHT team, exchange will not be applicable.
- Order once placed, cannot be cancelled.
- Return request to be made by sending an email within 7 days from the delivery of the product.
A) If the equipment received has a manufacturing defect/damage
You are requested to inform the JHT team within 72 Hours (3 Days) of receiving the equipment through email.
- Team will send team for inspection of the defect.
- Only return in case of defect. No refund.
- Team will bear the re-shipping and repackaging fees.
B) Refund of the item
Refund is not supported by the company’s policy & would be applicable only in cases subject to approval
C) Refund process duration
- In case a refund was approved and processed the amount will be refunded within 2-3 week in the original payment mode.
- Refunds will be done only through the Original Mode of Payment.