Frequently Asked Questions

What routine maintenance should I conduct on my exercise bike?

AFTER EACH USE

  1. Turn off the bike by unplugging the power cord from the wall outlet.
  2. Wipe down the bike with a damp cloth. Never use solvents, as they can cause damage to the bike.
  3. Inspect the power cord. If the power cord is damaged, contact Horizon Fitness or Vision Fitness.
  4. Make sure the power cord is not underneath the bike or in any other area where it can become pinched or cut.

AFTER EACH WEEK

  1. Clean underneath the bike, following these steps:
  2. Turn off the bike by unplugging the power cord from the wall outlet.
  3. Move the bike to a remote location.
  4. Wipe or vacuum any dust particles or other object that may have accumulated underneath the bike.
  5. Return the bike to its previous position.

AFTER EACH MONTH

  1. Inspect all assembly bolts and pedals on the machine for proper tightness.
  2. Clean any debris off of the seat guide rail.
What if I can't find my power adaptor or I damage my power adaptor?
Replacement power adaptors are available for purchase on this website. To purchase a replacement power adaptor, please visit the Parts Page.
Can the volume of the alert beeping be adjusted?

The beeping noise is a safety feature that all fitness equipment manufacturers include on the products. It alerts the user to a change during a workout that includes a change in the resistance level on an exercise bike.

Where can I learn more about the programs on my exercise bike?

Please refer to your owner’s manual for a complete description of the programs available on your machine.

How long will the Poly-V drive belt last?

Through our testing on the Poly-V drive belts, we found the belts should last for thousands of maintenance free hours.

How do I determine the best position for my bike seat?
To determine proper seat position, sit on the seat and position the ball of your foot on the center of the pedal. Your knee should bend slightly at the furthest pedal position. You should be able to pedal without locking your knees or shifting your weight from side to side.
How often should I lubricate the desk of my treadmill?

It is recommended that you lubricate underneath the running belt every 150 miles or every 3 to 6 months, even when it is not in use. Click here to view detailed instructions about how to lubricate the deck of your treadmill.

If you need to purchase additional lubricant for your treadmill, please contact Matrix Fitness.

How do I lubricate my treadmill?

Can the volume of the alert beeping be adjusted

The beeping noise is a safety feature that all fitness equipment manufacturers include on the products. It alerts the user to a change during a workout that includes a change in the resistance level on an elliptical and the speed and/or incline on a treadmill.

How do I tension or align my running belt?

Tensioning the treadmill running belt

Aligning the treadmill running belt

What brand of lubricant should I use on the running deck?

For treadmills manufactured after November 2002, use lubricant that is 100 percent silicone oil. It can be purchased from us online on the Accessories page. For older treadmills, please contact us at +971 4 456 7939.

What if I lost or damaged my safety key?

Replacement safety keys are available for purchase. To purchase a replacement key, contact the Matrix Fitness team on +971 4 456 7939.

What if I cannot find my power cord or I damaged my power cord?

Replacement power cords are available for purchase on this website. To purchase a replacement power cord, visit the Parts Page.

What routine maintenance should I conduct on my treadmill?
After each use, clean and inspect, following these steps:
  1. Turn off the treadmill with on/off switch, then unplug the power cord at the wall outlet.
  2. Wipe down the running belt, deck, motor cover, and console casing with a damp cloth. Never use solvents, as they can cause damage to the treadmill.
  3. Inspect the power cord. If the power cord is damaged, contact Horizon Fitness or Vision Fitness.
  4. Make sure the power cord is not underneath the treadmill or in any other area where it can become pinched or cut.
  5. Check the tension and alignment of the running belt. Make sure that the treadmill belt will not damage any other components on the treadmill by being misaligned.

Every week, clean underneath the treadmill, following these steps:

  1. Turn off the treadmill with the on/off switch, then unplug the power cord at the wall outlet.
  2. Fold the treadmill into the upright position, making sure that the lock latch is secure.
  3. Move the treadmill to a remote location.
  4. Wipe or vacuum any dust particles or other objects that may have accumulated underneath the treadmill.
  5. Return the treadmill to its previous position.

Every month:

  1. Turn off the treadmill with the on/off switch, then unplug the power cord at the wall outlet.
  2. Inspect all assembly bolts of the machine for proper tightness.
  3. Turn off the treadmill and wait 60 seconds.
  4. Remove the motor cover. Wait until all display screens turn off.
  5. Clean the motor and lower board area to eliminate any lint or dust particles that may have accumulated. Failure to do so may result in premature failure of key electrical components.
  6. Vacuum and wipe down the belt with a damp cloth. Vacuum any black/white particles that may accumulate around the unit. These particles may accumulate from normal treadmill use.
Where can I learn more about the programs on my treadmill?

Please refer to your owner’s manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my elliptical?

After each use:

  1. Turn off the elliptical by unplugging the power cord from the wall outlet.
  2. Wipe down the elliptical with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
  3. Inspect the power cord. If the power cord is damaged, contact Horizon Fitness or Vision Fitness.
  4. Make sure the power cord is not underneath the elliptical or in any other area where it can become pinched or cut.

After each week:

  1. Clean underneath the elliptical, following these steps:
  2. Turn off the elliptical by unplugging the power cord from the wall outlet.
  3. Move the elliptical to a remote location.
  4. Wipe or vacuum any dust particles or other objects that may have accumulated underneath the elliptical.
  5. Return the elliptical to its previous position.

After each month

  1. Inspect all assembly bolts and pedals on the machine for proper tightness.
  2. Clean any debris off of the pedal arm wheels and guide rails.
What if I can't find my power adaptor or I damage my power adaptor?
Replacement power adaptors are available for purchase on this website. To purchase a replacement power adaptor, please visit the Parts Page.
Can the volume of the alert beeping be adjusted?

The beeping noise is a safety feature that all fitness equipment manufacturers include on the products. It alerts the user to a change during a workout that includes a change in the resistance or incline level on an elliptical.

Where can I learn more about the programs on my elliptical?

Please refer to your owner’s manual for a complete description of the programs available on your machine.

Will the magnetic brake system wear out over time?

Since the magnetic brake doesn’t make direct contact with the flywheel, it should last the lifetime of the machine.

How long will the Poly-V drive belt last?

Through our testing on the Poly-V drive belts, we found the belts should last for thousands of maintenance free hours.

What routine maintenance should I conduct on my exercise bike?

After each use:

  1. Turn off the bike by unplugging the power cord from the wall outlet.
  2. Wipe down the bike with a damp cloth. Never use solvents, as they can cause damage to the bike.
  3. Inspect the power cord. If the power cord is damaged, contact Horizon Fitness or Vision Fitness.
  4. Make sure the power cord is not underneath the bike or in any other area where it can become pinched or cut.

After each week:

  1. Clean underneath the bike, following these steps:
  2. Turn off the bike by unplugging the power cord from the wall outlet.
  3. Move the bike to a remote location.
  4. Wipe or vacuum any dust particles or other object that may have accumulated underneath the bike.
  5. Return the bike to its previous position.

After each month

  1. Inspect all assembly bolts and pedals on the machine for proper tightness.
  2. Clean any debris off of the seat guide rail.
What if I can't find my power adaptor or I damage my power adaptor?
Replacement power adaptors are available for purchase on this website. To purchase a replacement power adaptor, please visit the Parts Page.
Can the volume of the alert beeping be adjusted?

The beeping noise is a safety feature that all fitness equipment manufacturers include on the products. It alerts the user to a change during a workout that includes a change in the resistance level on an exercise bike.

Where can I learn more about the programs on my exercise bike?

Please refer to your owner’s manual for a complete description of the programs available on your machine.

How long will the Poly-V drive belts last?

Through our testing on the Poly-V drive belts, we found the belts should last for thousands of maintenance free hours.

How do I determine the best position for my bike seat?

To determine proper seat position, sit on the seat and position the ball of your foot on the center of the pedal. Your knee should bend slightly at the furthest pedal position. You should be able to pedal without locking your knees or shifting your weight from side to side.

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